1. Introduction

Elite Retreats Realty (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us through our website, SMS/text messaging programs, forms, services, or any other platforms we operate (collectively, “Services”).

By accessing or using our Services, you consent to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

• Name
• Email address
• Phone number
• Mailing address
• Payment or billing information (if applicable)
• Any information you submit through forms, surveys, or direct communication

B. SMS/Text Messaging Information

For users who opt into our SMS program:

• Your phone number
• Message content
• Message delivery and interaction data
• Opt-in/opt-out records

C. Automatically Collected Information

When you visit our website or digital properties, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited and time spent
• Cookies and tracking technologies

D. Information from Third-Party Tools

If you use our booking pages, CRM forms, payment platforms, or integrations (e.g., Stripe, Google, Facebook), those services may provide us with additional information you authorize.

3. How We Use Your Information

We may use your information for purposes such as:

• Providing and improving our Services
• Responding to inquiries or customer support requests
• Sending confirmations, reminders, and service notifications
• Sending marketing messages (with consent)
• Billing and payment processing
• Analytics and performance tracking
• Compliance with laws and carrier requirements

4. SMS/Text Messaging Compliance

If you opt into SMS communications, you agree to our Terms & Conditions and this Privacy Policy.

We use your information to:

• Send service-related and promotional text messages
• Track message delivery and engagement
• Maintain compliance with A2P 10DLC carrier rules

Opt-Out: You can reply STOP to unsubscribe at any time.

5. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service providers that help us operate (hosting, CRM, payment processors, messaging platforms)
• Carriers and messaging partners for SMS delivery
• Legal authorities if required by law
• Business partners only with your explicit consent

All service providers are required to handle data in accordance with privacy best practices.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

SMS opt-in and opt-out records are retained as required by carriers.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or update your information
• Request deletion
• Opt out of marketing communications
• Disable cookies in your browser
• Request a copy of your data

To exercise any rights, contact us at:

Info@eliteretreatsrealty.com

9. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted at:

Privacy Policy

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

Elite Retreats Realty

Email: Info@eliteretreatsrealty.com

Phone: 480-566-9606